Instagram Embeds Not Loading On Safari iOS

Incident Report for RebelMouse

Resolved

This incident has been resolved.

Posted May 17, 2023 - 01:03 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2023 - 15:46 EDT

Update

The problem which users are experiencing now on RebelMouse sites also exists on other resources:

https://www.refinery29.com/en-us/hike-clerb-women-of-color-outdoors
https://www.huffpost.com/entry/rihanna-asap-rocky-son-first-birthday_n_646072cce4b0c10612ec2ba7
https://www.rollingstone.com/tv-movies/tv-movie-news/kelly-clarkson-addresses-toxic-culture-claims-talk-show-investigation-1234734894/
https://www.nbcnews.com/tech/internet/kanye-west-ye-instagram-anti-semitic-rcna51340

Posted May 15, 2023 - 11:55 EDT

Update

Our research showed that site that are not hosted by RebelMouse are experiencing the same issue. While we are still looking for a solution our current understanding is that new requirements were recently introduced by Instagram or Apple's Safari.

We are keeping the investigation and will keep you posted.

Posted May 15, 2023 - 11:44 EDT

Investigating

We received reports that Instagram embeds stopped working in Safari browser on iOS. Our team is investigating the issue.

Posted May 15, 2023 - 11:37 EDT

This incident affected: Media.